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Returns Policy

HOLIDAY POLICY

Because we understand how holiday shopping works, we’re happy to extend our return window on gifts purchased between November 21th, 2018, and December 21st, 2018. Any orders placed during that period (excluding items marked as final sale) can be returned for store credit as long as the return is initiated by January 7th, 2019.

 

Want to start a return? Just click this link

We accept returns on eligible domestic orders that are received within 21 days from the day the order was shipped. All returns must be unwashed and unworn and include all original packaging (like certificates of authenticity, Professional Enthusiast tote bags, shoe boxes, tags, and packing slips). Please note that original shipping charges are non-refundable.

Feel free to email us at customerservice@ofakind.com if you have any questions. We’d love to help!

How to Start a Return

 

  • To get the return process started, click here.
  • Select the item(s) you're returning, and we'll automatically generate a FedEx return label for you.
  • Be sure to package your return carefully. Of a Kind has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
  • Drop off your return at your nearest FedEx location within the returns window (note that the return label does expire).

Refunds

 

We’ll refund your original form of payment within 5-7 business days of receiving your return. If the item(s) were originally purchased using a gift card, we’ll refund it directly. Please note for this refund option, there is an $8 returns processing fee for all items except made-to-order fine jewelry, for which there is a $25 fee.

Certain items marked as final sale, listed as exchange only, or purchased during a sale cannot be returned for a refund. Please read the fine print and reach out to customerservice@ofakind.com if you have any questions!

Store Credit 

 

We’ll refund email you a code for a gift card in the refund amount within 5-7 business days from receiving your return. There is no returns processibg fee for this option. 

Exchanges 

 

Once we approve your exchange request, we’ll send your new item(s) within 1-3 business days from the day your return is received. You will get a new order confirmation email with shipment tracking once it’s on its way to you. Please note: Due to limited stock, we can’t accommodate all exchange requests.

Gifts

 

If you’ve been gifted something from Of a Kind that isn’t quite your speed, you can return it for store credit. Just click here.

Final Sale Items 

 

Unfortunately, we cannot accept returns on the following: international orders, paper, socks, personal care, personalized fine jewelry, Round 7 Hand-Lettered Professional Enthusiast T-Shirts, and items explicitly noted as final sale on our site.

Return to Sender

 

We're happy to ship packages that are returned to our warehouse back to you—we just ask that you pay for shipping to do so. Please email customerservice@ofakind.com to start the process, and let us know if you prefer to have the package sent to a different address or if you have any questions.

 

Repairs

 

If you've purchased a piece from us that has broken, torn, or otherwise degraded within a year of purchase, first of all: We’re really sorry. What a bummer. Second of all: Please reach out to us at customerservice@ofakind.com and let us know! Note that repair authorization is issued on a case-by-case basis and may not be granted if the damage is found to be caused by improper care. A care card should have been included with your order, but if it was missing or lost, you can find it here.

We will arrange most repairs free of charge, but if your item needs an extensive amount of new material, the item may be subject to a materials fee.

If you've had your item for longer than a year, we'll put you in direct contact with the designer, who may be able to help restore your item.

Need More Help?

 

Contact us with any questions at customerservice@ofakind.com. We’re here for you!

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