All orders placed before our closing announcement, and without a final sale note on the product page, will still be eligible for a return within our standard policy indicated below. All orders placed after our closing announcement on 10/2, with a final sale note on the product page, will not be eligible for return or exchange. We’ll be here to answer any customer service questions you have until November 1.
Want to start a return? Just click this link.
We accept returns on eligible domestic orders that are received within 21 days from the day the order was shipped. All returns must be unwashed and unworn and include all original packaging (like certificates of authenticity, Professional Enthusiast tote bags, shoe boxes, tags, and packing slips). Please note that original shipping charges are non-refundable.
Feel free to email us at email@example.com if you have any questions. We’d love to help!
How to Start a Return
- To get the return process started, click here.
- Select the item(s) you're returning, and we'll automatically generate a FedEx return label for you.
- Be sure to package your return carefully. Of a Kind has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
- Drop off your return at your nearest FedEx location within the returns window (note that the return label does expire).
We’ll refund your original form of payment within 5-7 business days of receiving your return. If the item(s) were originally purchased using a gift card, we’ll refund it directly. Please note for this refund option, there is an $8 returns processing fee for all items except made-to-order fine jewelry, for which there is a $25 fee.
Certain items marked as final sale, listed as exchange only, or purchased during a sale cannot be returned for a refund. Please read the fine print and reach out to firstname.lastname@example.org if you have any questions!
We'll email you a code for a gift card in the refund amount within 5-7 business days from receiving your return. There is no returns processing fee for this option.
Once we approve your exchange request, we’ll send your new item(s) within 1-3 business days from the day your return is received. You will get a new order confirmation email with shipment tracking once it’s on its way to you. Please note: Due to limited stock, we can’t accommodate all exchange requests.
If you’ve been gifted something from Of a Kind that isn’t quite your speed, you can return it for store credit. Just click here.
Final Sale Items
Unfortunately, we cannot accept returns on the following: international orders, paper, socks, personal care, personalized fine jewelry, Round 7 Hand-Lettered Professional Enthusiast T-Shirts, and items explicitly noted as final sale on our site.
Return to Sender
We're happy to ship packages that are returned to our warehouse back to you—we just ask that you pay for shipping to do so. Please email email@example.com to start the process, and let us know if you prefer to have the package sent to a different address or if you have any questions.
Please read the fine print when using a promotional or coupon code, as items purchased using a code often have restrictions around return eligibility. All international orders are final sale and not eligible for return, regardless of code used. Codes are applied before the cost of shipping, handling, and tax. They may not be applied to previous purchases, gift card purchases, or shipping fees.
Other exclusions may (and often do!) apply, so please reference fine print.
If you've purchased a piece from us that has broken, torn, or otherwise degraded within a year of purchase, first of all: We’re really sorry. What a bummer. Second of all: Please reach out to us at firstname.lastname@example.org and let us know! Note that repair authorization is issued on a case-by-case basis and may not be granted if the damage is found to be caused by improper care. A care card should have been included with your order, but if it was missing or lost, you can find it here.
We will arrange most repairs free of charge, but if your item needs an extensive amount of new material, the item may be subject to a materials fee.
If you've had your item for longer than a year, we'll put you in direct contact with the designer, who may be able to help restore your item.
Need More Help?
Contact us with any questions at email@example.com. We’re here for you!