We accept returns on eligible domestic orders that are received within 21 days from the day the order was placed. All returns must be unwashed and unworn and include all original packaging (like certificates of authenticity, Professional Enthusiast tote bags, shoe boxes, the original invoice attached to the order, and tags with no signs of damage). Please note that original shipping charges are non-refundable. Once we've received the item(s), we'll process your refund or store credit within 5-7 business days, and shoot you an email to let you know. Feel free to email us at firstname.lastname@example.org if you have any questions.
Also, note: Of a Kind has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
How to Start a Return
To get the return process started, just click this link! You can select the item(s) you're returning, and we'll automatically generate your return label. There will be an $8.00 deduction from your refund to cover the cost of return-processing. Certain Professional Enthusiast and Permanent Collection items are eligible for free returns and won’t be subject to the $8.00 fee. Please note: there will be a $25.00 processing fee for all Fine Jewelry returns. If you would like your refund in the form of store credit, please leave us a note or email us at email@example.com, and we will waive the processing fee.
To make sure you get the correct item/size you want, we suggest that you place a new order and then return your original order. We’re happy to waive the $8.00 return-processing fee in these instances and process your original order for a full refund; just email us at firstname.lastname@example.org to let us know.
Final Sale Items
Unfortunately, we cannot accept returns on the following: international orders; paper, sock, personal care, select wedding items, personalized fine jewelry, and items explicitly noted as final sale on our site.
Please read the fine print when using a promotional code, as items purchased using a code are often only eligible for return for store credit or are final sale. All international orders are final sale and not eligible for return, regardless of code used. Codes are applied before the cost of shipping, handling, and tax. They may not be applied to previous purchases, purchasing of gift cards, fine jewelry, or shipping fees. Other exclusions may (and often do!) apply, so please reference fine print.
Return to Sender
We're happy to ship packages that are returned to our warehouse back to you—we just ask that you pay for shipping. Please email email@example.com to start the process and let us know if you prefer to have it sent to a different address or if you have any questions. We'd hate for you to miss it again!
We’re so excited that you want to gift something from Of a Kind! Our packing slips don’t show any prices, so we’ve got you covered on that front. To write a note to your BFF (or whoever is lucky enough to be your giftee), enter your message in the gift notes section at checkout. To purchase a gift card, click this link. We will email you a certificate that you can either print out or forward directly to the recipient.
If you’ve been gifted something from Of a Kind that isn’t quite your speed, you can return it for store credit. Just contact firstname.lastname@example.org with your gifters name, and we would be more than happy to help you find something else.
If you've purchased a piece from us that has broken, torn, or otherwise degraded within a year of purchase, first of all: We’re really sorry. What a bummer. Second of all: Please reach out to us at email@example.com and let us know! Note that repair authorization is issued on a case-by-case basis and may not be granted if the damage is found to be caused by improper care. A care card should have been included with your order, but if it was missing or lost, you can find it here.
We will arrange most repairs free of charge, but if your item needs an extensive amount of new material, the item may be subject to a materials fee.
If you've had your item for longer than a year, we'll put you in direct contact with the designer, and they may be able to help restore your item to as good as new.
Need More Help?
Contact us with any questions at firstname.lastname@example.org. We’re here to help!