Want to start a return? Just click this link.
We accept returns on eligible domestic orders that are received within 21 days from the day the order was shipped. All returns must be unwashed and unworn and include all original packaging (like certificates of authenticity, Professional Enthusiast tote bags, shoe boxes, tags, and packing slips). Please note that original shipping charges are non-refundable.
Feel free to email us at firstname.lastname@example.org if you have any questions. We’d love to help!
How to Start a Return
- To get the return process started, click here.
- Select the item(s) you're returning, and we'll automatically generate a FedEx return label for you.
- Be sure to package your return carefully. Of a Kind has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
- Drop off your return at your nearest FedEx location within the returns window (note that the return label does expire).
We’ll refund your original form of payment within 5-7 business days of receiving your return. If the item(s) were originally purchased using a gift card, we’ll refund it directly. Please note for this refund option, there is an $8 returns processing fee for all items except made-to-order fine jewelry, for which there is a $25 fee.
Certain items marked as final sale, listed as exchange only, or purchased during a sale cannot be returned for a refund. Please read the fine print and reach out to email@example.com if you have any questions!
To make sure you get the correct item/size you want, we suggest that you place a new order and then return your original order. We’re happy to waive the $8 return-processing fee in these instances; just email us at firstname.lastname@example.org to let us know.
If you’ve been gifted something from Of a Kind that isn’t quite your speed, you can return it for store credit. Just email us at email@example.com.
Final Sale Items
Unfortunately, we cannot accept returns on the following: international orders, paper, socks, personal care, personalized fine jewelry, Round 7 Hand-Lettered Professional Enthusiast T-Shirts, and items explicitly noted as final sale on our site.
Return to Sender
We're happy to ship packages that are returned to our warehouse back to you—we just ask that you pay for shipping to do so. Please email firstname.lastname@example.org to start the process, and let us know if you prefer to have the package sent to a different address or if you have any questions.
If you've purchased a piece from us that has broken, torn, or otherwise degraded within a year of purchase, first of all: We’re really sorry. What a bummer. Second of all: Please reach out to us at email@example.com and let us know! Note that repair authorization is issued on a case-by-case basis and may not be granted if the damage is found to be caused by improper care. A care card should have been included with your order, but if it was missing or lost, you can find it here.
We will arrange most repairs free of charge, but if your item needs an extensive amount of new material, the item may be subject to a materials fee.
If you've had your item for longer than a year, we'll put you in direct contact with the designer, who may be able to help restore your item.
Need More Help?
Contact us with any questions at firstname.lastname@example.org. We’re here for you!