For orders shipped to destinations within the United States, our standard delivery method is FedEx Ground, for which we charge a flat rate of $9.50. All orders will be shipped within 3 business days, pending credit-card verification—wahoo!
We also offer overnight shipping for $19.50, via FedEx Standard Overnight, on some products. Please note that certain items (as noted in their product descriptions!) aren’t eligible for overnight shipping. Sorry about that!
Also note that if you order multiple items, they may come in multiple packages—but you pay just one shipping fee!
If you have any other questions on the shipping front, email email@example.com, and we'll get back to you, stat.
International orders are shipped via DHL Express for a flat rate of $34.50, and should arrive in 3 to 4 business days, pending customs.
Please note that all international packages may be subject to additional customs, duties, or other fees (bummer, we know). We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot not be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email firstname.lastname@example.org if you have any other questions on this front!
We accept returns on eligible domestic orders that are received within 21 days from the day the order was placed. All returns must be unwashed and unworn and include all original packaging (like certificates of authenticity, Professional Enthusiast tote bags, shoe boxes, and tags with no signs of damage). Please note that original shipping charges are non-refundable.
If you’ve been gifted something from Of a Kind that isn’t quite your speed, you can return it for store credit. Just contact email@example.com to get the process started. We hope you find something else that you love!
HOW TO START A RETURN
To get the return process started, just click this link! You can select the item(s) you're returning, and we'll automatically generate your return label. There will be an $8 deduction from your refund to cover the cost of return-processing. If you would like your refund in the form of store credit, please leave us a note or email us at firstname.lastname@example.org, and we will waive the $8 processing fee. Also, feel free to email us at email@example.com if you have any questions.
And, note: Of a Kind has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
To make sure you get the correct item/size you want, we suggest that you place a new order and then return your original order. We’re happy to waive the $8 return-processing fee in these instances; just email us at firstname.lastname@example.org to let us know.
FINAL SALE ITEMS
Unfortunately, we cannot accept returns on the following: international orders; paper, sock, personal-care, or select wedding items; personalized fine jewelry, and items explicitly noted as final sale on our site.
Please read the fine print when using a promotional code, as items purchased using a code are often only eligible for store credit or are final sale. All international orders are final sale and not eligible for return, regardless of code used.
NEED MORE HELP?
Contact us with any questions at email@example.com. We’re here to help!